Returns & Refunds Policy
Due to the perishable nature of our tea blends and flavor packets, we are unable to accept returns on opened products, but we are committed to ensuring your complete satisfaction with every order.
Contact Support
Email our support team within 14 days of delivery with your order number and a brief description of the issue.
Quality Assessment
Provide photos of any damaged packaging or incorrect items so our team can verify the shipment error or quality concern.
Authorization
Once reviewed, we will issue a Return Merchandise Authorization (RMA) number or approve a direct replacement for your tea flavors.
Refund Processing
Upon approval, a refund will be applied to your original payment method or a replacement shipment will be dispatched within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing